Building costumer loyalty

Economy, fluctuating prices and high unemployment force us to reduce our expenses and optimize our performance. To optimize performance, our focus is to get more costumers and keep the old costumers. The simple action in business – thank you, patient ear, a please is very important. Costumers is always right although their action really bad. 6 steps required to build costumers loyalty to your company.

*1* know your costumer

It is really important for you to know basic information of your costumer like desires, needs, and expectations. By knowing this, you can offer the most valuable to them. Starting from remembering their name, it is not wrong for you to know them better. Lastly, you can enhance your communication, articulate your proposition and to develop the foundation to trust.

*2*Develop a Customer Strategy

Companies spend a lot of time and money developing strategic plans for their business,their technology solutions, operational strategies, and financial strategies but rarely develop a costumer strategy.developing a good plan to enhance each clients individual experience will result in uncovering areas for improvement and areas where you excel that may translate to another client. By writing a strategy on each client and personalizing that strategy based upon what you know about your costumer, you will memorialize a systematic approach and philosophy that will be easily followed by all iin your company.

*3* Deliver Your Promise

Costumer bought your product or service based upon a promise that you or your company has made. make sure that you always deliver on your promise and therefore maintaining trustworthiness with your costumers. Costumers want to purchase from companies and people they trust to deliver the product and/or service they need and with the value they expect.

*4* Educate Your Staff

Educate your first line with your costumer knowledge. The characteristic of your costumers, what they are buying, the promises and that were made and train your staff on how to not only deliver costumer service but how to react in all situations and be empowered to respond to the costumers requests. they should know it is okay to tell the costumer that they don't know the answer, but will find out and get right back to them. Costumer service is a culture and a theme that must permeate your entire organization.

*5*Over Promise and Over Deliver

In today's market, service has become a buzzword thrown around by every company.Costumer service is no longer a key differentiator but going over and above the call of duty, well that will set you apart. Be creative and personalize your service your service specific to your individual costumer. One size do not fit all in this case and offering personalized costumer service will assist you in developing your unique brand.

*6*make it easy for your costumer to do business with you.

Have your staff go through the same process and channels that your costumers will so they can experience the same exact experience the same exact experience your costumer will have.

It is easy to request your produdt or service?

What if there is a problem?

It is easy to escalate an issue??

Is there a long wait time??

All this important questions must be understand in order to make costumers easy to do business with you.

Ten Time Savers (Continue)

6. Run an Interruption Log

The average person gets 50 interrruptions a day. the average interruption takes five minutes. Some 4 hours a day, on average, are spent dealing with interruptions. many are crucial and important, like new orders, and are what we get paid to do but many little or no value. Run an interruptions Log to to identify and eliminate the wasteful interruptions.

7. Delegate it we all 168 hours each week and when you subtract 56 hours for sleep and another 10 hours for personal care, that doesn't leave a whole lot of time to get done what needs to be done.D elegation permits you to leverage your time thourgh others and thereby increase your own results. The hardest part of delegation though is simply letting go.we take great pride in doing things ourselves,''if you want a job done well,you better do it yourself.''

8.Manage meething time.
A meething is when two or more people get together to exchange common information.what could be simple? yet,it can be one of the biggest time wasters we must endure. Before a meeting ask, "Is it necessary?" and "Am I necessary?". If the answer to wither are "no", consider not having the meeting or excusing yourself from attending.

9. Handle paper

It's easy to get buried today in the blizzard of paperwork around us. the average person receives around 150 communications each day via email, telephone, hard mail, memos, circulars, faxes. A lot of time wasted going through the same pile of paper day after day and correcting mistakes when slip through the cracks. Try to handle the paper once and be done with it.

10. Run a time log

If you want to manage it, you have to measure it. A time log is a simple yet powerful tool to create a photo album sort of overview of how your time is actually being spent during the day.

Managing Time

If you can recapture a wasted hour here and there and redirect it to a more productive use, you can make great increases in your daily productivity.

Here are ten of the techniques, each one of which will help you get at least one more hour out of your day of additional productive time.

1. Maintain Balance

Your life consists of Seven Vital Areas;
-Health
-Family
-Financial
-Intellectual
-Social
-Professional
-Spiritual

Every day you will not spend equal amount of time in each area but in the long run, you are spending sufficient quantity and quality of time in each area and your life will be balanced. but if you ingnore one or two or maybe three, you will get out balance and potentially sabotage your success.

2. Get the power in the pen

A faint pen has more power than the keenest mind. Get into habits of writing things to do down using one tool. Your mind is best used for the big picture rather than all the details. The details are important but manage them with the pen. If you want to manage it you have to measure it first. Writing all things down, not just incoming orders, helps you to more easily remember all that you need to accomplish.

3.Do daily planning

It is said that people do ot plan to fail but a lot of people fail to plan. take the time each night to take control of the most precious resurces at your command, the next 24 hours.

4. Prioritize It

Your To Do list will have crucial and not crucial items on it. Despite the fact most people want to be productive, when gives the choice between crucial and not crucial items, we will most often end up doing the not crucial items. They are generally easier and quicker than crucial items. Prioritize your To Do List each night. You may not get the most important things done. this is working smarter, not harder, and getting more done in less time

5. Control procrastination

The most effective planning in the world does not substitute for doing what needs to be done. We procrastinate and put off important things we don't sense enough pain for not doing it or enough pleasure to do it. To get going on something you have been putting off, create in your mind enough pain for not doing it or enough pleasure to do it.